Excellent prices for personal door to door removals to and from the U.K and Europe
Excellent prices for personal door to door removals to and from the U.K and Europe
The most common conditions that will apply to your move:
-Items packed by the owner (PBO) are not covered by our insurance
-White goods will not be uninstalled or re-plumbed
-Our standard insurance covers you for up to £10,000 per van load
-If we do not feel it is safe to move something, we won't
These conditions set out the terms of the contract between the Removal and/or Storage Contractor (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor.
1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor.
Any reference in these conditions to “you” is a reference to the Customer.
Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A.
“Goods” means the goods being removed and/or stored.
2.1 Quotations do not include any customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.
2.2 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:-
2.2.1 If due to any circumstances outside our control the work is not carried out or completed within three months of the quotation date
2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control
2.2.3 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges.
3- Work excluded from our quotations
Unless previously agreed we will not: –
3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments (and in any event these works will not be covered by any insurance provided.)
3.2 Disconnect or reconnect appliances, fittings or equipment.
3.3 Remove or lay fitted floor coverings.
3.4 Take down or re-hang curtains, blinds or other window coverings.
3.5 Move night storage heaters unless they are dismantled.
3.6 Move or store any items excluded under Clause 4.
4- Excluded Property
The following items are specifically excluded from this contract and will not be moved unless agreed:–
4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
4.2 Potentially dangerous, damaging or any kind of explosive items.
4.3 Goods likely to encourage vermin or other pests or to cause infection.
4.4 Refrigerated or frozen food or drink.
4.5 Any animals and their cages or tanks including pets, birds or fish.
4.6 Cars, boats and caravans.
4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs or perishable goods.
Such goods will not be removed by us except without prior agreement. If you submit such goods without our knowledge and prior agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4.2, 4.3, 4.4, 4.5, & 4.7.
4.8 Breakage of owner packed property unless the box or container shows signs of external damage.
5- Customer’s responsibility
It is your sole responsibility to:-
5.1 Declare to us the proper value of the Goods.
5.2 Obtain at your expense all documents necessary for the removal to be completed.
5.3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.
5.4 Prepare adequately and stabilise all appliances prior to their removal. Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
5.5 Pay for any parking or meter suspension charges incurred by us in carrying out the work unless otherwise agreed in writing.
5.6 Ensure that the fridge freezer, deep freezers are defrosted before transportation and not switched on straightaway, the recommended time to switch on these appliances is 24 hours after delivery. We do not pack and / or transport refrigerated or frozen contents.
5.7 Provide us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.
5.8 Ensure that the Goods or items you have packed are packed properly as the items packed by yourself are not covered under our insurance.
5.9 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
6- Ownership of the Goods
By entering into this contract you confirm to us that:-
6.1 The Goods are your own property; or
6.2 You have the authority of the owner of the property to make this contract in respect of the Goods.
You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
7- Payment of Removal Charges
Unless you have our written agreement to the contrary you must pay our charges within 14 days.
8- Our liability for loss or damage
8.1 In the event that we lose or damage your Goods, if we are liable, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged, to cover the cost of repairing or replacing that item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container.
8.2 We may choose to repair or replace the damaged or lost item. However if we choose to repair the item we will not be liable for any depreciation in value.
8.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the Goods if it is caused by any of the following circumstances:
8.3.1 Fire howsoever caused.
8.3.2 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
8.3.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable Goods. This includes Goods left within furniture or appliances.
8.3.4 Cleaning, repairing or restoring unless we did the work.
8.3.5 Moth or vermin or similar infestation.
8.3.6 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
8.4 Additionally we will not be liable for any loss of or damage to:
8.4.1 Any Goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
8.4.2. Animals and their cages or tanks including pets, birds or fish.
8.4.3 Refrigerated or frozen food or drink.
Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to deliver the Goods.
8.5 Wear and tear, gradual deterioration, scratching, bruising or denting;
8.6 Loss or damage of motor vehicles / goods / furniture caused by scratching, denting and marring unless You obtain from us a pre-collection condition report. Most of items we move are not brand new and it is not possible to make a note of scratches or the current condition of every item which is the reason why scratches are not covered in the insurance unless you request a pre-collection report of item/s for which charges may apply.
8.7 ANY DAMAGE/LOSS MUST BE REPORTED TO THE CONTRACTOR WITHIN 7 DAYS OF DELIVERY.
9- Delays in transit
9.1 Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
10- Damage to premises
We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing. Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. If We are negligent or in breach of contract or otherwise responsible for causing loss or damage to Your premises We will pay You either;
A: the cost of repairing the damaged area to a maximum limit of £75; or
B :up to a maximum of £75 on each premises.
11- Time limits for claims
We will not be liable for any loss or damage to any goods/property unless any claim for loss or damage is notified to us in writing by recorded delivery post or email WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing. Day one of seven to start the day after either their collection by you or delivery by us to their destination.
11.1 We will not be responsible for the replacing or fixing of goods/property if you fail to notify us within 7 days of delivery of any damage/loss
12- Whole agreement
These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions